Privacy Policy

Last updated: 25 September 2026

Pure Spotless Cleaning provides residential cleaning services in Melbourne. This policy explains how we collect, use and handle personal information when you visit our website, request a quotation or use our services.

Business operator: Pure Spotless Cleaning Solutions Pty Ltd (ABN 63 671 887 424), operating as Pure Spotless Cleaning.

Information we collect

Depending on your enquiry or booking, we may collect:

Your name, email address and phone number.
Your property address, suburb and postcode.
The service requested, preferred cleaning date, property size and condition.
Access arrangements, parking information and instructions you provide.
Photographs you upload or send to help us assess the work.
Correspondence, quotations, booking details, invoices and payment records.
Technical information about website visits, such as IP address, browser and device information, pages viewed and interactions with our website.

Please avoid submitting identity documents, card details, photographs of people or other sensitive information that is unnecessary for your enquiry.

How we collect information

We collect information directly through our website forms, telephone calls, emails, messages and discussions with you.

We may also receive relevant information from a representative you authorise, such as a property manager or someone arranging access.

Our website and service providers may collect technical information automatically through server logs, cookies and similar technologies.

You can ask general questions without identifying yourself. However, we may need your contact and property details to prepare an accurate quotation or provide a service.

How we use information

We use personal information to:

Respond to enquiries and prepare quotations.
Assess the requested work and arrange bookings, access and service delivery.
Communicate about your cleaning service.
Manage payments, invoices and business records.
Handle feedback, complaints and re-clean requests.
Protect our website against spam, misuse and security threats.
Understand website use and measure advertising performance.
Meet applicable legal obligations.

Submitting a quotation request does not make a booking or subscribe you to promotional emails.

Photographs

Photographs supplied with an enquiry help us assess the property, the items involved and the likely scope of work. They may be stored with your enquiry and shared with team members who need them to assess or complete the service.

Please only send photographs you are entitled to share. Avoid including people, personal documents, valuables or security codes.

We will seek separate permission before using your property photographs in public marketing.

Who we share information with

Where necessary for the purposes described above, we may share relevant information with:

Team members and contractors involved in your service.
Website hosting, email, IT and enquiry-management providers.
Payment providers, accountants, insurers and professional advisers.
A property manager or other representative you authorise.
Authorities where disclosure is required or permitted by law.

We do not sell your personal information.

Cookies and Google measurement tools

Our website uses cookies and similar storage technologies for website functionality, remembering your cookie choice, and measuring website and advertising performance.

We use Google Analytics and Google Ads measurement tools. Depending on your consent choice, these tools may use cookies and process information about your device, visits, advertising interactions and enquiry events.

You can accept or decline optional cookies through the website banner. Declining does not prevent you from submitting an enquiry.

Our Google Consent Mode configuration may still send limited measurement signals without advertising or analytics cookies when consent is declined. Declining cookies does not necessarily stop all communication with Google.

You can manage cookies through your browser. Clearing this website’s cookies and site data also clears its saved cookie preference, allowing you to choose again on a subsequent visit.

For information about Google’s handling of data, visit:
https://policies.google.com/privacy

Google reviews and Trustindex

Our website displays public Google reviews using Trustindex. Review text, reviewer names, profile photographs and ratings may appear in the review widget. Loading the widget and its images connects your browser to Trustindex and Google services, which may receive technical information such as your IP address and browser information.

Read the Trustindex Privacy Policy and Google Privacy Policy for more information.

Storage and overseas processing

Website enquiries and uploaded photographs are stored in our website’s enquiry system. Enquiry notifications and correspondence are also handled through our email services.

Our website is hosted by Hostinger on a server in Singapore, with backups in Mumbai, India. Information stored in our website enquiry system, including uploaded photographs, may therefore be stored in those countries.

Our business email is provided through GoDaddy using Microsoft 365. Email correspondence and enquiry notifications are handled by these providers. We also use Google measurement services and Trustindex for public reviews. These providers may process information in Australia and overseas according to their service arrangements; the locations are not limited to our website server and backup locations. Contact us if you would like more information about our service providers and overseas handling of your information.

Security and retention

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. However, no internet transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to manage enquiries, deliver services, maintain required records and resolve disputes. When information is no longer needed, we take reasonable steps to delete it or remove identifying details, subject to legal requirements and backup retention.

Access, corrections and privacy concerns

You can contact us to request access to your personal information, correct inaccurate details or ask about deletion. We may need to verify your identity before responding. Some records may need to be retained for legal or business recordkeeping purposes.

If you have a privacy complaint, email us with the details and the outcome you are seeking. We will investigate and aim to respond within 30 days. If more time is needed, we will let you know.

If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner for information about available complaint options:
https://www.oaic.gov.au/

Contact us

Pure Spotless Cleaning
Email: admin@purespotlesscleaning.com.au
Phone: 0412 367 096
Website: https://purespotlesscleaning.com.au/

Changes to this policy

We may update this policy when our services or information-handling practices change. The latest version will be published on this page with an updated date.