Terms and Conditions
Please read these arrangements alongside your written quotation before accepting a service.
Quotations and bookings
Pure Spotless Cleaning provides residential services across Melbourne, subject to location, availability, access and job requirements. Sending an enquiry or choosing a preferred date does not make a booking. Availability, the scope and the final price are confirmed separately in writing.
Prices and GST
Website prices are starting prices in Australian dollars, including GST. The final quotation depends on property size, condition, layout, access and services required. Your quotation should identify the GST-inclusive total and any separately priced work. Additional work requires your agreement before it begins.
Inspection and payment
On the service day, the team inspects the property and agrees the final price with you before work starts. Payment is collected before cleaning begins. Payment methods offered are bank transfer, PayID, cash and card. Any deposit requirement or payment charge must be disclosed and agreed before booking; this page does not introduce a fixed deposit or surcharge.
Access and preparation
Arrange safe access and disclose parking restrictions, hazards, fragile surfaces and pre-existing damage. Secure valuables and pets and clear the areas to be cleaned. End-of-lease properties must be vacant. Tell us if water or electricity is unavailable. Unsafe work or work outside the agreed scope may require a revised arrangement.
Scope and exclusions
Your accepted quotation identifies what is included. Service-page descriptions are summaries, not a promise that every task suits every property. Carpet steam cleaning, full wall washing, external windows, heavy build-up, rubbish removal and other additions are separately quoted where applicable. Curtains are excluded from end-of-lease cleaning. Permanent stains, wear, damage and maintenance problems cannot be guaranteed to be removed by cleaning.
Bond Back Guarantee
This is a free re-clean of eligible cleaning items included in your accepted end-of-lease quotation, not a money-back guarantee or a promise that a landlord will refund the bond. Notify us in writing within 7 calendar days of the clean and provide the property manager’s written report or clear photographs. The property must remain vacant, without occupants, trades or other cleaners affecting the cleaned areas. We aim to arrange an eligible re-clean within 3 business days once evidence and access are arranged, subject to availability. This additional guarantee does not cover maintenance, property damage or excluded work and does not limit your statutory rights.
Changes, cancellations and delays
Contact us as soon as possible if you need to change or cancel the service or cannot provide access. A replacement date is subject to availability. Any applicable cancellation arrangements must be disclosed and agreed before booking; no fixed cancellation fee is created by these website terms. We will contact you if we need to change an agreed appointment.
Concerns and consumer rights
Report concerns promptly with the service date, affected items and supporting details so we can investigate and discuss a remedy. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. The Bond Back Guarantee re-clean conditions do not replace those rights.
Photographs and privacy
Photographs supplied with an enquiry are used to assess and respond to the job. Do not include people, identification documents or unrelated sensitive information. Customer enquiry photographs are not permission to publish marketing photographs. See our Privacy Policy.
Contact: admin@purespotlesscleaning.com.au · 0412 367 096